Here are a few of our most frequently asked questions, if you have an inquiry that cannot be answered with the information on this page, please use the form below to send us a message.
1. What is your return policy?
We value your business and want you to be absolutely delighted with your purchase, but we know sometimes it's just not quite right.
We reserve the right to refuse any return that does not comply with the below conditions:
If your wrap turns out to not be what you expected, we will accept your unused, unworn wrap for refund or exchange. You have up to 10 days after delivery to initial a return. After 10 days all sales are final.
All sale items are final sale.
2. My package shows delivered but I didn't receive it. What do I do?
We will not be responsible for any lost, stolen or misplaced packages if the tracking information is marked as delivered.
We cannot be held liable for packages once they have been marked delivered by the carrier. However, we will assist you with contacting the carrier for investigation and insurance replacement purposes. All lost and missing package replacement will be at the discretion of the carrier.
3. I put the wrong address in when I placed my order. Can I fix it?
Once the order is shipped, the buyer assumes all responsibility for tracking their package.
Please contact the carrier provided in your tracking information for any changes and delays. We're able to assist with filing a loss claim with packages that have delayed over 10 business days. Please contact us for assistance.
It is the buyers responsibility to provide us with the correct shipping address. Once we ship your order out and we provide a tracking number, we can no longer modify the address or intercept the package.
If you have issues with your delivery, you can contact the carrier directly.